Seeker troubleshooting

The usual fixes, in roughly the order people hit them.

Mic or camera permissions denied

The browser silently revokes permissions sometimes — especially Chrome on Android after a phone restart. Fix:

1. Click the camera / lock icon in your address bar.
2. Set Microphone and Camera to Allow for jobby.dev.
3. Reload the page.

On macOS, also check System Settings → Privacy & Security → Camera / Microphone — your browser must be in the allowlist.

Camera shows a black tile

Another app holds the camera lock. Most OSes only let one application use the camera at a time. Close any of:

• Zoom, Microsoft Teams, Slack, Google Meet desktop clients.
• Other browser tabs with camera access (preview pages, background tabs from earlier).
• OBS Studio, screen-recording apps.

Audio breaks up

Daily.co adapts bitrate to your network in real time, but a 100 ms+ latency floor or sub-1 Mbps upstream can't be hidden. Fix:

• Wired ethernet beats Wi-Fi every time.
• 5 GHz Wi-Fi beats 2.4 GHz.
• Disable VPNs unless required — many corp VPNs MITM WebRTC and add latency.
• Close bandwidth-heavy tabs (YouTube, video-editing, file-sync dashboards).

Queue won't advance

First, confirm the event hasn't ended — check the event detail page. If it's still live and your position isn't moving, it usually means:

• Your skills don't overlap any of the live event's posted roles. The matchmaker only pairs you with roles that score above a fit threshold.
• The recruiter is currently in a long interview. Look at their "currently interviewing" indicator — when it clears, your queue position will start moving.

Match notification never fires

The notification fires via three channels in parallel: in-app push, browser push, and (if you opted in) SMS. If none arrived:

• Confirm browser-push permissions for jobby.dev — same path as the camera/mic permissions check above.
• Confirm you didn't silence the tab. macOS Safari mutes background tabs aggressively.
• Re-check your queue page directly. The notification is best-effort; the queue page is authoritative.

Room won't open after I accept

Two common causes:

• WebRTC blocked.Some corp networks block UDP on ports Daily.co needs. Try a different network. The interview room's preflight diagnostic at /interview/preflightcan tell you which transport is blocked.
• Browser too old. Latest two majors only. Firefox ESR users sometimes lag here.

I lost connection mid-interview

Stay calm. The room URL is good for 5 minutes after disconnect. Reload the page and you'll rejoin where you left off; the recruiter sees a brief reconnecting indicator and the room continues. Past 5 minutes, the room auto-closes and the match enters the post- interview state — the recruiter's side decides whether to mark the interview complete or re-queue you.

Bandwidth floor

The interview room has hard floors below which video drops gracefully to audio-only:

• 2.0 Mbps upstream — minimum for video at 480p. Below this, your video downgrades to a static avatar but audio continues.
• 5.0 Mbps upstream — minimum for video at 720p (default). Most home Wi-Fi clears this.
• > 200 ms latency to nearest Daily.co region — audio breakup starts. Daily picks the closest of US-east, US-west, EU-west, EU-central, AP-south, AP-southeast at connect.

The pre-interview preflight at /interview/preflight measures all three and flags issues before the recruiter is waiting on you.

Permission-denied loop on Chrome

Chrome 138+ added a stricter permission model where revoking camera permission once denies it for a full hour even after re-allowing. If you're stuck:

1. Open chrome://settings/content/camera (or microphone).
2. Find jobby.dev in the "Not allowed" list.
3. Click the trash icon to remove it (not the toggle).
4. Reload the interview page and re-grant when prompted.

Still stuck?

Contact support with your match ID (visible on your matches page). We can pull room logs and diagnose within an hour during business hours.